Sole client facing, lead designer
I redefined how the entire New Zealand healthcare system manages its shift work
Designed —29 user flows/wireframes/interactive prototypes —25 Hi-fi prototypes —241 components Facilitated —stakeholder discovery workshops —co-creation sessions —un-moderated user questionnaires —2 user testing sessions
$216k
$216k
saved per year with new self-service design
saved per year with new self-service design
+159
+159
Reusable components designed and built
Reusable components designed and built
4
4
Offshoot app/software projects thanks to the success of this initial project
Offshoot app/software projects thanks to the success of this initial project
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New Zealand's largest nationwide provider of home, work & community support & care services.
They serves over 30,000 people and employs over 12,000 caregiving, nursing, and other health professional staff.
The coordinator team have to problem solve and manage the shifts and health worker schedules, resolving issues to ensure people receive the care they need.
12k
Healthcare staff whose shifts have to be managed manually
$1b+
Turnover per annum
Using a very clunky system, it is prone to error and confusion.
Time consuming, manual processes.
Understand the end-to-end lifecycle of a care worker shift. How they are assigned, complete and what hurdles are encountered by all users involved.
I personally facilitated:
—11 stakeholder discovery workshops
—20 co-creation sessions
—2 un-moderated user questionnaires
Healthcare workers get last minute offers for shifts via phone calls
Coordinators spend most of their time on the phone putting out fires
Hours of wasted times matching the two
—1 user survey to gain current state feature usage data before spending time on redesign using Typeform
—5 wireframe tests for care worker persona using LookBack
—5 hi-fi moderated digital tests for care worker persona using LookBack
—8 presentations/feedback sessions for coordinator persona
Reduced coordinator time 136 hours per week, saving $216k per year.
Couldn’t be better for our agency. We were asked by the client to return for a similar solution for their 10,000+ internal staff.
Saved 3 weeks of dev time from my project efficiency recommendations; enough for gain time for user testing and an extra design iteration, not to mention saving the client relationship.
I completed this project using the new design system and proved its worth as we produced a similar app, in a quarter of the time and expense for a whole new set of users with their own business rules.
Reduced coordinator time 136 hours per week, saving $216k per year.
Couldn’t be better for our agency. We were asked by the client to return for a similar solution for their 10,000+ internal staff.
Saved 3 weeks of dev time from my project efficiency recommendations; enough for gain time for user testing and an extra design iteration, not to mention saving the client relationship.
I completed this project using the new design system and proved its worth as we produced a similar app, in a quarter of the time and expense for a whole new set of users with their own business rules.
$216k
saved per year with new self-service design
+159
Reusable components designed and built
4
Offshoot app/software projects thanks to the success of this initial project
The care worker updating their shift time preferences. Shift work is based on fortnight cycles in New Zealand.
The care worker updating their shift time preferences. Shift work is based on fortnight cycles in New Zealand.
Accepting a new shift that just came in. Only comes through to staff that are free at the time of the shift, and match capabilities and preferences of care clients.
Accepting a new shift that just came in. Only comes through to staff that are free at the time of the shift, and match capabilities and preferences of care clients.
A care worker filling out a timesheet at the end of a shift, and getting signed off by their supervisor. This replaces a completely paper process which will help avoid costly errors and delays.
A care worker filling out a timesheet at the end of a shift, and getting signed off by their supervisor. This replaces a completely paper process which will help avoid costly errors and delays.
A visual demo of the micro-animations for the different shift slots. Indicating the differentiation between the shift time slots - a necessity as care workers are signing up to shifts, often tired, at the end of a long shift, in the middle of the night so the clearer the better.
A visual demo of the micro-animations for the different shift slots. Indicating the differentiation between the shift time slots - a necessity as care workers are signing up to shifts, often tired, at the end of a long shift, in the middle of the night so the clearer the better.
Get in touch
Let me know if you would like to have a chat
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