Fixing Breakdown Ops
B2B SaaS
Case Mgt
Fleet Dispatch
Roadside Assist
My Role
Imagine 4 hours in the outback 🏜️ under the baking hot sun with no water 🥵
🐍 Surrounded by 🐊
…or even 🦘
👨🏫 I personally facilitated:
14 moderated user contextual
enquiries12 initial stakeholder workshops + 10 followup sessions
5 SME discovery workshops
8 Information Immersion workshops
Synthesised findings + insights with assistance from AI
12 Co-creation sessions
6 technical review workshops
👨🎨 I then personally designed:
Mapped 73 flows for MVP
Build interactive prototypes for each one
User tested with 8 users at wireframe and hifi stages
Designed 1 digital brand
Designed 241 reusable components
Designed 10 micro-animations
Drew and vectorised 12 digital illustrations
Planned design system rollout
Build design system and with Architect and Tech Lead
Wrote AI strategy report and designed 2 features
Proved process with MVP delivery
Handed over to replacement designer
🧩 Co-created the design system:
Wrote AI strategy report and designed 2 features
Setup tokens in Figma
Planned design system rollout
Build design system and with Architect and Tech Lead
Proved process with MVP delivery
Handed over to replacement designer
Rolled out upgrade as Figma CLM and Code Connect features were released
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