Healthcare Roster Reimagining
Healthcare Roster Reimagining
Healthcare Roster Reimagining
B2B SaaS
Self Service
Roster
HealthTech
My Role
Sole client facing, lead designer for Genios product | Perm via agency | Remote | Auckland, New Zealand
Sole client facing, lead designer for Genios product | Perm via agency | Remote | Auckland, New Zealand
Sole client facing, lead designer for Genios product | Perm via agency | Remote | Auckland, New Zealand
My Impact
My Impact
-12h roster management time per coordinator ⏳
-$25m cost savings per year 💰
+10k user additional product requested 📢
45% project $ saved from design system 🧩
-12h roster management time per
-$25m cost savings per year 💰
+10k user additional product 📢
55% $ saved from design system 🧩
-12h roster management time per coordinator ⏳
-$25m cost savings per year 💰
+10k user additional product requested 📢
45% project $ saved from design system 🧩
Scroll to explore
The Situation
The Situation
The Situation
New Zealand's largest nationwide provider of home, work & community support 🩼 & care services 🎗️
New Zealand's largest nationwide provider of home, work & community support 🩼 & care services 🎗️
New Zealand's largest nationwide provider of home, work & community support 🩼 & care services 🎗️
current
clients
support
staff
yearly
turnover
current
clients
support
staff
yearly
turnover
current
clients
support
staff
yearly
turnover
The Conflict
The Conflict
The Conflict
Shifts for 12k+ support workers are manually managed by phone and a dated database
Shifts for 12k+ support workers are manually managed by phone and a dated database
The Target
The Target
The Target
The Work I Did
The Work I Did
The Work I Did
Before designing a self-service platform, and the admin system to create shifts, I needed to understand the end-to-end lifecycle of a care worker shift.
How they are assigned, complete and what hurdles are encountered by all users involved.
Before designing a self-service platform, and the admin system to create shifts, I needed to understand the end-to-end lifecycle of a care worker shift.
How they are assigned, complete and what hurdles are encountered by all users involved.
🔒 Process under NDA 🔒
🔒 NDA 🔒
🔒 Process underNDA 🔒
🔒 Process underNDA 🔒
The Result
The Result
The Result
Reduced coordinator time by
hours per week each
Reduced coordinator time by
hours per week each
Reduced coordinator time by
hours per week each
saving an estimated
per year
saving an estimated
per year
saving an estimated
per year
From my efficiency recommendations, reduced wasted time by
hours for each of our 7 team members
From my efficiency recommendations, reduced wasted time by
hours for each of our 7 team members
From my efficiency recommendations, reduced wasted time by
hours for each of our 7 team members
Asked by client to deliver additional experience for their
internal staff
Asked by client to deliver additional experience for their
internal staff
Asked by client to deliver additional experience for their
internal staff
with a delivery time of only
the original project. Prooving the value of the design system
with a delivery time of only
the original project. Prooving the value of the design system
with a delivery time of only
the original project. Prooving the value of the design system
Let's here it from them…
Let's here it from them…
Let's here it from them…
“
“
This gets me really excited when we are doing proactive things
🧝
Product Owner
Client Side
“
“
I’ve never seen a Figma file this comprehensive. Very easy to pickup the project
🕵️♀️
Business Analyst
Client Side
“
“
I just want to thank everyone, especially you Ryan, for being patient, and handling all their changes, making sure everyone confirms they understand what impacts will be and why, without letting your frustrations be known. I know its frustrating but you've been great
👩✈️
Project Manager
Agency Side
“
“
Such great documentation, you’ve made my life very easy
👩🎨
BAU UX Designer
@ handover
“
This gets me really excited when we are doing proactive things
🧝
Product Owner
Client Side
“
I’ve never seen a Figma file this comprehensive. Very easy to pickup the project
🕵️♀️
Business Analyst
Client Side
“
Such great documentation, you’ve made my life very easy
👩🎨
BAU UX Designer
@ handover
“
I just want to thank everyone, especially you Ryan, for being patient, and handling all their changes, making sure everyone confirms they understand what impacts will be and why, without letting your frustrations be known. I know its frustrating but you've been great
👩✈️
Project Manager
Agency Side
“
This gets me really excited when we are doing proactive things
🧝
Product Owner
Client Side
“
I’ve never seen a Figma file this comprehensive. Very easy to pickup the project
🕵️♀️
Business Analyst
Client Side
“
Such great documentation, you’ve made my life very easy
👩🎨
BAU UX Designer
@ handover
“
I just want to thank everyone, especially you Ryan, for being patient, and handling all their changes, making sure everyone confirms they understand what impacts will be and why, without letting your frustrations be known. I know its frustrating but you've been great
👩✈️
Project Manager
Agency Side
Get in touch
Let me know if you would like to have a chat
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 64 64" xmlns="http://www.w3.org/2000/svg"><path d="M 59.904 0 C 62.166 0 64 1.834 64 4.096 L 64 59.904 C 64 62.166 62.166 64 59.904 64 L 4.096 64 C 1.834 64 0 62.166 0 59.904 L 0 4.096 C 0 1.834 1.834 0 4.096 0 Z M 9.588 24.825 L 9.588 55.301 L 18.731 55.301 L 18.731 24.825 Z M 43.526 24.444 C 38.729 24.444 34.85 26.849 33.536 29.217 L 33.442 29.217 L 33.442 24.825 L 24.826 24.825 L 24.826 55.301 L 33.969 55.301 L 33.969 40.663 C 33.969 35.556 36.16 32.444 40.756 32.444 C 44.541 32.444 46.159 36.001 46.159 40.054 L 46.159 55.301 L 55.302 55.301 L 55.302 38.387 C 55.302 29.332 52.733 24.444 43.526 24.444 Z M 14.159 8.448 C 11.004 8.449 8.447 11.007 8.448 14.162 C 8.449 17.318 11.007 19.875 14.162 19.874 C 17.318 19.873 19.875 17.315 19.874 14.159 C 19.873 11.004 17.315 8.447 14.159 8.448 Z" fill="rgb(228, 255, 147)" height="64px" id="mYbwgWRYx" width="64px"/></svg>)
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 64 64" xmlns="http://www.w3.org/2000/svg"><path d="M 59.904 0 C 62.166 0 64 1.834 64 4.096 L 64 59.904 C 64 62.166 62.166 64 59.904 64 L 4.096 64 C 1.834 64 0 62.166 0 59.904 L 0 4.096 C 0 1.834 1.834 0 4.096 0 Z M 45.868 24.471 C 44.169 24.471 42.796 24.8 41.424 25.328 C 40.156 25.855 38.993 26.713 38.039 27.675 C 37.085 28.744 36.353 29.918 35.817 31.303 C 35.281 32.688 35.072 34.191 35.072 35.787 C 35.072 37.502 35.294 38.992 35.817 40.377 C 36.227 41.705 36.954 42.914 37.934 43.899 C 38.888 44.967 39.947 45.719 41.319 46.247 C 42.692 46.788 44.182 47.104 45.868 47.104 C 48.299 47.104 50.311 46.471 51.997 45.403 C 53.683 44.229 54.951 42.408 55.801 39.85 L 50.625 39.85 C 50.416 40.496 49.893 41.129 49.044 41.775 C 48.194 42.316 47.135 42.633 45.972 42.633 C 44.286 42.633 43.018 42.211 42.169 41.353 C 41.319 40.496 40.692 38.9 40.692 37.159 L 56.023 37.159 C 56.127 35.458 56.023 33.954 55.814 32.464 C 55.383 30.973 54.755 29.588 53.906 28.414 C 53.056 27.135 51.997 26.29 50.625 25.539 C 49.253 24.787 47.671 24.471 45.868 24.471 Z M 8.192 46.336 L 22.533 46.31 C 23.816 46.31 25.1 46.099 26.383 45.782 C 27.666 45.466 28.844 44.938 29.809 44.293 C 30.775 43.66 31.635 42.697 32.164 41.629 C 32.706 40.561 33.024 39.282 33.024 37.793 C 33.024 35.973 32.482 34.378 31.635 33.099 C 30.788 31.82 29.399 30.858 27.574 30.331 C 28.87 29.698 29.928 28.841 30.576 27.878 C 31.331 26.916 31.648 25.637 31.648 24.147 C 31.648 22.868 31.423 21.695 31 20.732 C 30.563 19.77 29.928 19.018 29.068 18.491 C 28.208 17.964 27.243 17.529 26.065 17.318 C 24.888 17.001 23.604 16.896 22.215 16.896 L 8.192 16.896 Z M 21.779 33.205 C 23.168 33.205 24.345 33.521 25.205 34.167 C 26.065 34.918 26.489 35.986 26.489 37.476 C 26.489 38.228 26.277 38.874 26.065 39.401 C 25.748 39.929 25.417 40.245 24.994 40.574 C 24.57 40.904 24.028 41.115 23.499 41.221 C 22.956 41.326 22.321 41.432 21.673 41.432 L 21.673 41.418 L 14.728 41.418 L 14.728 33.205 Z M 45.554 28.968 C 46.926 28.968 48.09 29.39 48.835 30.142 C 49.566 30.894 50.102 31.962 50.311 33.545 L 40.796 33.545 C 40.796 33.123 40.901 32.688 41.006 32.16 C 41.11 31.632 41.332 31.092 41.751 30.67 C 42.169 30.248 42.587 29.812 43.227 29.496 C 43.868 29.179 44.6 28.968 45.554 28.968 Z M 20.932 21.919 C 21.567 21.919 22.11 21.919 22.639 22.024 C 23.168 22.13 23.604 22.341 24.028 22.552 C 24.464 22.868 24.782 23.198 24.994 23.62 C 25.205 24.042 25.311 24.675 25.311 25.32 C 25.311 26.494 24.98 27.443 24.24 27.984 C 23.499 28.524 22.533 28.841 21.356 28.841 C 21.356 28.841 14.728 28.841 14.728 28.854 L 14.728 21.919 Z M 39.529 21.819 L 51.37 21.819 L 51.37 18.944 L 39.529 18.944 L 39.529 21.819 Z" fill="rgb(228, 255, 147)" height="64px" id="LVarXRgD6" width="64px"/></svg>)
Get in touch
Let me know if you would like to have a chat
Get in touch
Let me know if you would like to have a chat